While Indian outsourcing works for large companies, it's a bit dicey for the small business owner. I was talking with a site developer the other day who outsourced customer service to India. He dealt with an American company who charges $2000 per person to train them, and then the training doesn't always work ...things like language ability, understanding the product, etc. He says if you get 6 out of 10 that you're lucky. That's a lot of money!
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